Refund & Cancellation Policy

This page covers two different kinds of payment made through Appoina: (A) payments a business owner makes to Appoina for a subscription plan, and (B) payments a business's own customers make to that business for a booking. These are handled differently, so please check which one applies to you.

A. Appoina subscription plans

• Appoina's Free plan does not involve any payment.
• Paid subscription payments are processed through Stripe or Razorpay. You can request a refund from the Plans & billing page within 7 days of the payment date; requests made after that window cannot be processed. Each request is reviewed individually before any refund is issued — approval is not automatic, and the outcome is shown on the same page.
• To stop a paid plan from renewing, use Switch to Free on the Plans & billing page: automatic renewal is cancelled with the payment gateway so your card is not charged again, and the plan you have already paid for stays active until the end of the period it covers. If you did not choose automatic renewal, simply do not pay for the next period. You can also contact us and we will stop any future billing on our side.
• To request a refund or cancel a subscription, contact us at bookwithappoina@gmail.com or by phone at +1 (647) 865-9941.

B. Booking payments made to a business

• Bookings, deposits and appointment payments are made directly to the individual business you booked with — not to Appoina. That business sets its own cancellation window, deposit and refund terms for its own services.
• Appoina provides a booking refund request form, reachable from your booking confirmation, that sends your request to the business you booked with. The business decides whether a refund is approved; Appoina does not decide refund outcomes on a business's behalf and does not guarantee any particular outcome.
• Appoina does not charge or deduct any transaction fee of its own from booking payments made to a business; that money is collected directly by the business's own Stripe or Razorpay account, subject to that provider's standard processing fees.

Contact us

Questions about this Refund & Cancellation Policy can be sent to bookwithappoina@gmail.com or by phone at +1 (647) 865-9941.